Refund policy

Cancellation, Return and Refund Policy 

We put best efforts to create only safe and best products for your babies and each product goes through a quality check before we dispatch. In case you received a defective product or the product/products as of different size/sizes, we are here to assist you However,

Please Note: “Due to the delicate nature of baby care and hygiene, we do not offer exchanges. However, returns are accepted only for size issues or product defects, to ensure your little one’s comfort and safety. Please check sizes carefully before placing your order”.

To Initiate Request?

  • Please write to us within 48 hours of receiving your product at atibattiapparel@gmail.com
  • Include your order number, description of the issue, and a photo.
  • Make sure to retain the original invoice/tags 
  • Return Request receiving after 48hrs of successful delivery will not be entertained.

We will attend the issue within 12 hours depending upon the business hours and get back to you, the return will be initiated by us.

Reverse Pick up

Reverse pick-up: We provide reverse pick up to most of the pin codes. In this case, the shipment reaches back to us within 7-10 business days owing to courier company policy.

  • Pick-up will be attempted twice.
  • If the courier service is unable to pick up after two attempts, customers are  responsible to ship it back to us.
  • Since we are providing free shipping for your order, the customers are liable to pay reverse pickup freight against the wrong size/product selected by the customer.

You can always contact us for any return question at atibattiapparel@gmail.com

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at atibattiapparel@gmail.com

For COD (Cash on Delivery) Transactions:

  • Currently not supported